1. GENERAL CONDITIONS
1.1 The seller is the company EKOTOXIKOLOGICKÉ CENTRUM BRATISLAVA s.r.o. Based on Tomášikova 10 / F, 821 08 Bratislava, Slovak Republic, registered in the Commercial Register of the District Court Bratislava I, Section: Sro, Insert No .: 12720 / B, ID: 31437443, VAT No .: 2020362949, tel. +4212 45943712, e-mail: ekotox (at) ekotox.sk (hereinafter referred to as the seller).
1.2 Buyer is any natural or legal person who in any way contacts the seller with the intent to purchase the goods the seller offers.
1.3 Buyer is also any natural or legal person who in any way contacts the seller with the requirement of selling the goods not included in the offer with the intent to purchase the goods.
1.4 By using the web site of the seller's online store and confirming the order, the buyer agrees to these Terms and Conditions.
1.5 These Business Terms and Conditions are valid until the new Business Terms and Conditions are issued.
2.1 Goods or services can be ordered by the buyer: a) through a shopping cart on the seller's website,
2.2 By sending an order, the buyer undertakes to take over the ordered goods or use the ordered service and pay the agreed price for the order.
2.3 The posted order will be confirmed by the seller within 24 hours by email and at the same time will notify the buyer of the availability of the goods and the delivery date. All confirmed orders are binding!
2.4 The seller undertakes to deliver the right kind and quantity of goods and services at the negotiated price according to the order.
2.5 An order can be canceled by the buyer within 24 hours of ordering the goods or service without giving any reason. Buyers can cancel the order by phone or email. After verifying the fulfillment of the cancellation terms, the seller will confirm the buyer's cancellation of the order by e-mail or by telephone. If the amount for the ordered goods or service has already been paid, the seller will send the money back to the buyer's bank account or deliver it in a different way.
2.6 The seller has the right to cancel the order if it is not possible to secure the ordered goods. In this case, the buyer will immediately refund the full amount, or offer him a replacement goods, service or other solution if the buyer agrees with it. The seller has the right to cancel the order also if he / she can not contact the buyer (incorrect contact information, unavailability, ...).
3.1 The seller is a VAT payer.
3.2 The price for the transportation is added to the basic price of the goods according to the delivery method chosen by the buyer. The price is based on the total weight of the ordered goods and the current rate is visible directly in the order (for each transportation method). Packaging is included in the transport price.
4.1 The buyer may pay for the goods by means of a cash on delivery, a card payment, a PayPal service or a transfer to the seller's account on the basis of a pro forma invoice. On the basis of the order submitted, the proforma invoice will be issued by the seller, which will be sent together with an order confirmation by e-mail. Service purchases can be made by the buyer as follows:
a) a transfer order from your account,
b) direct cash deposits on the account of the seller,
c) Pay Pal
d) by the payment system of the Card Pay
4.2 Payment is possible only in EUR.
4.3 A tax invoice is sent by the seller to the buyer together with the goods or electronically after the payment for the service has been confirmed.
4.4 Payment Terms
In the online shop www.reachtraining.eu, the buyer can pay the purchase price in the following way:
- cash on delivery - the most used way of payment for goods. You will pay for the goods to the postman, courier or post office on delivery.
- card payment online - CardPay (payment via Tatra banka virtual POS terminal, it is also possible to pay with VISA and EUROCARD / MASTERCARD cards issued by any official banking institution).
- Transaction order based on processed preinvoice (companies and organizations only).
5. SUPPLEMENTARY CONDITIONS
5.1 The delivery period for the goods in the seller's offer is in most cases within 8 working days of the order confirmation, the maximum delivery time is 14 days or may be extended by agreement with the buyer. The delivery period and the delivery date will be communicated by the seller to the buyer upon confirmation of the order by telephone or by email. If the announced extended delivery time does not meet the buyer's eligibility, he has the option to cancel the order in accordance with clause 2.5 of these Terms and Conditions.
5.2 Goods will be dispatched immediately after the order is confirmed and all the conditions for removal have been met.
6. DELIVERY OF GOODS
6.1 The seller ensures the transport of the goods in a way that the buyer chooses from the offered options in the order:
a) courier service,
b) Slovak Post.
6.2 The place of collection is determined by the buyer's order. Delivery of the goods is deemed to be completed after goods has been delivered to the designated place.
6.3 The goods are adequately packed and secured. The buyer is obliged to check the integrity of the consignment when accepting goods.
6.4 In addition to the goods, the seller will provide the buyer with an invoice (tax document), a delivery note. The seller also delivers with the goods the instructions for use and the warranty card, as required by the nature of the goods.
6.5 The seller is responsible for the goods only until it has been received by the buyer. The goods are deemed to have been taken over by the buyer from the moment they sign confirmation of receipt of the goods.
6.6 The seller is not liable for the late delivery of the ordered goods to the buyer caused by the carrier. The carrier is fully responsible for damage to the consignment caused by the carrier. Such cases are resolved by the seller by delivering new goods to the buyer after all damages have been paid by the carrier.
6.7 In the case of greater interest, it may happen that we have a shortage of goods, so we can supply you ordered goods in several packages, and you pay for postage and packaging as per one package.
7. PROVISION OF SERVICES
7.1 These General Terms and Conditions are an integral part of the Application for Educational Courses (hereinafter referred to as the "Application") and govern the relationship between the Teaching Provider and the Teaching Participant.
The Teacher is (hereinafter referred to as the "Provider"):
ECOTOXICOLOGICAL CENTER BRATISLAVA s.r.o.
Tomášikova 10 / F,
821 08 Bratislava,
Tax ID: 2020362949
7.2 The Provider provides educational services in the fields of Chemical Safety, OSH, Chemical Legislation, business on EU territory and disposing with staff and material capacities to provide teaching in these areas ("Education Services").
7.3 Characteristics of the educational service
Education service is a training course in the field of chemical safety, health and safety, chemical legislation, business on EU territory (hereinafter referred to as "training"). The aim of the training is to provide participants with a practical understanding of the business processes influenced by the legislation and in real situations to demonstrate work with important documents and responsible institutions. During the training, the participant participates in joint projects that simulate real-life situations.
7.4 Rights and Obligations of Provider and Participant of Training
- The Provider undertakes, through its lecturers, to provide Vocational Training to the Participant for the duration of the training program.
- In case of unforeseen circumstances on the Provider's side, his / her contract lecturers or due to circumstances of force majeure (eg lecturer's incapacity to work, public holiday, weather, etc.), which will result in the failure to perform any of the lessons, the Provider undertakes to inform the Participant of these facts as well as of the proposed measures training courses. The Provider has the right to change the content and timetable of each module's lessons.
- The Provider has the right to transfer his rights and obligations under the General Conditions to a third person (the "Acquirer"), but must ensure fulfillment of his obligations to the Acquirer as if he had performed these obligations himself. In such a case, the Acquirer is also entitled to fulfill the obligations under the General Conditions through third parties (for example, through the Provider) but is liable to the Participant as if he had performed these obligations himself.
7.5 Subscription Fee and Payment Terms
The Participant undertakes to adhere to its participation in the course. The student does not receive any compensation in the form of a reduction in the cost of the study or the return of the aliquot of the study cost for the missed hours.
7.6 The fee for completing the training is governed by a valid price list published on the website www.reachtraining.eu as of the date of ordering the course.
8. DISCLAIMER OF FULFILLED ORDER
8.1 Buyer is legally entitled to withdraw from the fulfilled order (according to the law "from the purchase contract" if the buyer has taken over the goods) within 7 working days from the date of receipt of the goods.
8.2 Goods requested to return must be :,
b) complete (including accessories, documentation, ...),
c) including the attached purchase receipt.
8.3 If the buyer decides to return the goods under clause 7.1 of these Terms and Conditions, he / she is obliged to:
a) contact the seller with the request to withdraw from the order, enter the order number (variable symbol), the purchase date and the number of your money-back account,
b) send the goods back to the seller's address - the goods are advised to send a registered, insured, using suitable packaging to prevent the goods from being damaged (the seller is not liable for any loss or damage to the goods during transportation) .
c) to pay for the return of goods (postage, insurance, ...).
8.4 After the fulfillment of the conditions under clauses 7.1 to 7.3 of these Terms and Conditions and upon receipt of returned goods, the seller is obliged to: a) take back the goods; b) return the whole price paid for the goods to the buyer within 15 days from the date of withdrawal from the ordered order; excluding the shipping fee.
8.5 In the event of failure to comply with any of the conditions under clauses 7.1 to 7.3 of these Terms and Conditions, the seller will not accept the withdrawal from the fulfilled order and the goods will be returned at the buyer's expense.
8.6 Conditions for ending the training
The relationship between the Provider and the Participant ends with the completion of the training and the payment of the total cost of the study. Before the agreed time is reached, training can be closed by:
a) a written agreement concluded between the Provider and the Participant,
b) unilateral termination of the study by the Participant,
c) withdrawal of the Participant under the terms and conditions agreed in these General Terms and Conditions.
- Unilateral termination of training by the Participant
The Participant is entitled, on the basis of its written notice in its name addressed to the Provider (hereinafter referred to as the "Notice"), to unilaterally terminate the training. In this case, the study ends on the day the notice was received by the Provider.
The participant is not entitled to a refund of the fee for the completion of the training program in case of unilateral withdrawal from the training.
- Resignation of the Participant
The participant is entitled to withdraw from the study if the Provider loses the authorization to provide the services specified in the General Terms and Conditions.
In case of withdrawal from the study, the Provider will not claim, respectively, shall return to the Participant an aliquot portion of the cost of the study from the date of completion of the study to the date of completion of the study under the same conditions as the unilateral termination of the study by the Participant.
9. WARRANTIES AND REPRESENTATIONS
9.1 Handling of the representations are governed by the guarantee conditions of specific goods, the Commercial Code and the relevant provisions of the Civil Code and special regulations
9.2 The warranty period for all goods offered in the seller's internet shop is 24 months. In order to exercise the liability for defects (claim), proof of purchase is always sufficient (attached invoice). Submitting proof of purchase for purposes of claim is sufficient even if the warranty card was issued but the customer lost it.
9.3 The warranty does not apply to the normal wear and tear of the item (or parts thereof) caused by use.
9.4 The Buyer shall be obliged to deliver the goods under complaint clean, mechanically undamaged, with a copy of the invoice, the delivery note. The buyer is required to send a description of the defect together with the goods.
9.5 Complaint Rules of Training and Courses
- Daily course
In the case of customer dissatisfaction with attendance training for well-founded reasons, inadequate training of the instructor, inadequate premises, unsatisfactory technical assurance, etc., the customer is obliged to draw attention to the fact without delay, within 2 days of the discovery of the fact. In this case, the provider is obliged to ensure that the situation is corrected. If this is not possible, it is obligatory to offer the course participant a new date for the same training. Each complaint will be judged individually, even if submitted at a later date or for other reasons.
- Online course
In the event of customer dissatisfaction with an online course, the customer has the right to withdraw from the course within 14 days of purchase, on the basis of a written complaint, to obtain the full refund for the course.
- Payment and eligibility for the course
By paying the amount for the course, the student has the right to take part in the course, whether attending a course or an online course. If the Participant has not been properly logged in or accessed to the course, it is needed to contact the support of the Provider, who is required to take care of the remedy.
9.6 ADVERTISING PROCEDURE:
9.6.1. As soon as possible, inform us by email or telephone about the product's error.
9.6.2. Send the product back to the seller's address
10. PROTECTION OF PERSONAL DATA
10.1 All personal data provided by customers in the order of goods or customer registrations via the www.reachtraining.eu internet store are collected, processed and stored in accordance with the law no. 122/2013 Z.z. on personal data protection (hereinafter referred to as the "ZOOU") Customer is providing personal data when submitting an order or registering a customer account at an online store of the Ecotoxicological Center, within the scope of the data provided in the order form or the registration form.
10.2 Sending the order, resp. by the conclusion of the purchase contract, the customer gives his / her consent in accordance with the Act. no. 122/2013 Z.z. to the seller for the processing, collection and storage of its personal data for the purpose of concluding a purchase contract, ordering equipment and related communication with the customer, but also after successful completion of the order for performance of the contract and keeping the relevant records (eg for complaints handling, etc.), until such time as he / she expresses his / her disapproval of this processing. Personal data is processed to the extent of: name, surname, address, telephone, e-mail. The Customer has the right to access their personal data, the right to correct them, including other legal rights to such data. Seller does not disclose, upload personal information to any other person, except for companies providing goods transporting to whom the customer's personal data are handled to the extent necessary for the purpose of delivering the goods.
10.3 By executing the registration of the customer account via the internet shop www.reachtraining.eu, the customer agrees, in accord with the law no. 122/2013 Z.z. on the protection of personal data, that the seller or a third person, as the intermediary designated by that company in accordance with the cited law, is processing, collecting and storing the customer's personal data provided by the customer upon its registration. The Customer also authorizes the Seller to process and use such personal data for promotional and marketing purposes and makes agreement that the Seller can use these data for promotional and marketing purposes and also passing these data to business associates for promotional and marketing purposes
and at the same time agrees that seller and eventually the third party with whom that company has entered into the relevant contractual arrangements shall send to the customer commercial communications in electronic form, in accordance with the law. No. 147/2001 Coll. about advertising and law. no. 610/2003 Coll. about electronic communication. Personal data is processed to the extent of: name, surname, date of birth, address, telephone, email, gender. The Customer has the right to access their personal data, the right to correct them, including other legal rights to such data.
a) confirmation of whether or not personal data relating to him are processed,
b) in a generally understandable form of the information on the processing of personal data in the information system in the scope according to § 15 par. 1 a) to (e), second to sixth clauses; when issuing a decision under paragraph 5, the person concerned is entitled to become acquainted with the procedure for the processing and evaluation of operations,
c) in a generally understandable form, accurate information on the source from which it obtained its personal data for processing,
d) in a generally understandable form, a list of his or her personal data which is the subject of processing,
e) correcting or liquidating any incorrect, incomplete or outdated personal data that is being processed,
f) the liquidation of his or her personal data whose purpose of processing has ended; if the subject of processing are official documents containing personal data, the customer may request their return,
g) the liquidation of his or her personal data which is the subject of processing, in case of the event of a breach of law,
h) blocking his or her personal data by reason of withdrawal of consent prior to the expiry of its period of validity if the operator processes personal data subject to the consent of the person concerned.
The Customer has the right to object to the Seller upon a written request to:
a) the processing of his or her personal data which he or she considers to be or will be processed for the purposes of direct marketing without his consent, and to request their liquidation,
b) the use of the personal data referred to in Section 10 Article 3 d) for the purposes of direct marketing by post, or
c) the provision of personal data referred to in Section 10 Article 3 d) for the purposes of direct marketing.
10.5 By signing the training, the Participant declares that, in accordance with the Personal Data Protection law, it agrees with the processing of its personal data for the purposes necessary for the organization of the training.
11. Final information
11.1 Customer is required to comply with all copyright and proprietary notices contained in the original materials and copies of the materials. The Customer is not entitled to modify, publicly display, disseminate, or otherwise use the materials of this training for public or commercial purposes in any way. The materials at www.reachtraining.eu are copyrighted. Unauthorized use of the materials at www.reachtraining.eu constitutes a copyright infringement that has both civil and criminal consequences.
The customer is not entitled to copy or distribute any materials obtained by purchasing on this site, so he may not use the materials for his enrichment.
11.2 The Provider and the Participant agree that their relationship based on these conditions is governed by the provisions of Act no. 513/1991 Coll. Commercial Code as amended. The invalidity of any provision in the General Terms does not invalidate any other provisions which are not affected by such grounds of invalidity. Any changes to these conditions may only be made on the basis of a written request.
11.3 Supervision of the provision of services is carried out by the District Directorate of PZ Bratislava II, Ružinovská 1 / B, 821 02 Bratislava and Slovak Trade Inspection, post office 29, Prievozská 32, 827 99 Bratislava.
11.4 These General Terms and Conditions and all sales contracts concluded on the basis thereof are governed by the laws in force in the Slovak Republic. In Bratislava, on 20.5.2018.